Shipping policy

Thank you for shopping at POT & POP. We take great care in inspecting, packing, and dispatching our ceramics to ensure they reach you safely.


Order Processing Time

All in-stock orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email containing tracking details as soon as your parcel is shipped.


Domestic Shipping (Hong Kong)

  • Standard Delivery: 1–3 business days via SF Express or local courier.
  • Shipping Rates: Free standard shipping on orders over HK$500. A flat fee of HK$40 applies to orders below HK$500.
  • SF Lockers & Stations: SF pickup lockers and service points are fully supported. Enter your designated SF code and address at checkout.


International Shipping

  • Carrier Partners: International orders are shipped via DHL Express or FedEx International Priority (typically 4–7 business days).
  • Shipping Rates: Calculated dynamically at checkout based on the total volumetric weight and destination country.
  • Customs, Duties & Taxes: International shipments may be subject to local import duties, VAT, or handling fees imposed by the destination country's customs authority. These charges are the responsibility of the recipient.


Safe Arrival Guarantee (Breakage in Transit)

Due to the delicate nature of high-fire ceramics, all items are wrapped in multi-layered protective packaging. If an item arrives chipped or damaged:

  1. Take clear photos of the damaged item and the exterior packaging.
  2. Email us at info@potandpop.com within 48 hours of delivery with your order number.
  3. We will arrange an immediate replacement or full refund at no additional cost.


Commercial & Bulk Shipments

For large hospitality or wholesale orders requiring palletized freight or sea cargo forwarding, shipping terms and logistics arrangements are coordinated directly via trade invoice.